Principles:
At FÖHL colleagues and employees are treated like customers.
Every employee at FÖHL is responsible for the problem brought to him/her.
He/she must solve the problem himself/herself or, if this is not possible, turn it over to an appropriate employee.
He/she is responsible for the problem until the problem is solved. He/she asks employees/colleagues and/or customers whether everything has been taken care of satisfactorily (feedback).
Employees:
Our employees work performance-oriented and have a great deal of personal responsibility and decision-making competence. The flat hierarchical structures therefore enable fast, customer-oriented action to be taken and motivate FÖHL employees to achieve outstanding performance.
Responsibility/Trust:
- Stand up for what you say and do.
- Be honest, don't put on an act.
- Be able to listen.
- Admit mistakes and don't make excuses.
- Manners, decency, upbringing (politeness when dealing with each other).
- Dispensing with reasons for why something can't be done.
- Search for alternative solutions.
- Give employees the right tasks and make them responsible for them!
Acceptable: What we know is just a single droplet, what we don't known is an ocean.
Task:
It's our challenge to help our customers to improve their business.
It's not a matter of being good, very good or excellent - instead it's a matter of being better.
We want to be the best for our customers and make them enthusiastic with our performance.
Organisational form:
Our learning, customer-oriented organisation is subjected to a continuous improvement process. The people who make use of our management instruments are at the focus of our efforts.
Monitoring of success:
The effectiveness of these management instruments and the Föhl company strategy is controlled and checked by management agreed upon objectives. Not only the work itself should be a pleasure, but above all the results of the work.
We guarantee that with our name.
